Returns Policy
| Redford Films Contact Information |
3257 Camino de los Coches #205
Carlsbad, CA. 92009
US
|
Phone: 1-800-495-2947
cs@redfordfilms.com
|
Return Policy:
Any item purchased from Redford Films is guaranteed to be new and free of any defects (unless stated otherwise). If you are unhappy with your purchase, you may return it for any reason. Buyer is to pay for all shipping costs for any returned item. Shipping is non-refundable for all returns. All defective items may be exchanged for the exact same item or for a full refund. Defective items do not include "not mint" or damaged packaging. All non defective item returns that qualified for free shipping will be charged restocking fee $10 or 15%, whichever is greater. Returns are not accepted on opened DVDs for any reasons. Items that are personalized in any way are not returnable. Please contact customer service before returning any item. No returns are accepted after 30 days purchase. All returns will be credited to the payment method used to place the order.
If you would like to exchange an item please return the item and place a new order for the item you wish to purchase. You will be refunded for the returned item(minus any restocking fees) with 1-2 weeks. You do not have to wait for us to receive the returned item before placing your new order.
Payment Policy:
The following payment methods are accepted by Redford Films: Visa, Mastercard, American Express, Discover, Google, Amazon Payments and Paypal.
Shipping Policy:
Most order are shipped wihin 24 hours either via UPS or USPS. Upon shipment an email will be sent with order and tracking information.
Frequently Asked Questions
Orders
(
3 faqs in this section )
» How do I track my order?Once your order ships an email with tracking information is sent. You can also track your order by signing in to your account. » What is Disney UndergroundDisney Underground celebrates the interpretations of a new generation of visual artists stemming from the urban underground pop art movement originating in 1970's Los Angeles. Described as abstract pop surrealism, the movement has gained a foothold in the fine art community.
Disney Underground allows art patrons and Disney collectors alike to enjoy Disney as never before appreciated, interpreted through the cultural lens of artists breaking new ground in this exciting and innovative art movement.
» When will my preorder ship?All preorders have the approximate shipping date in the title. Please note that these dates are supplied by the manufacturer and are subject to change. » Is there a cancellation fee?There is no pre-order cancellation fee. Just let us know that you no longer want to keep the pre-order and we will cancel the order. » When will I be charged for my preorder?All orders paid by credit card will not be charged until your order ships. All other payment methods including Paypal Express Checkout, Amazon Payments and Google Checkout will be charged at the time your order is placed. » Orders preorder and non-preorder items.Orders that contain preorder and non-preorder items will be held until all items are in stock. We recommend that you place separate order when pre-ordering.
» Does my order qualify for free shipping?All orders shipped with the continental United States with a total over $50 qualify for free shipping. The total must be over $50 before taxes and after any discounts and coupons are applied.
» What is Disney UndergroundDisney Underground celebrates the interpretations of a new generation of visual artists stemming from the urban underground pop art movement originating in 1970's Los Angeles. Described as abstract pop surrealism, the movement has gained a foothold in the fine art community.
Disney Underground allows art patrons and Disney collectors alike to enjoy Disney as never before appreciated, interpreted through the cultural lens of artists breaking new ground in this exciting and innovative art movement.
|
